Returns & Refunds

We accept returns on products that are unopened, unused, and in their original packaging within 30 days of the delivery date. Products that have been opened or used cannot be returned for hygiene reasons, unless they are faulty or damaged.

If your order arrives damaged or you believe there is a fault with the product, please contact us at [email protected] within 48 hours of receiving your order. Include your order number and a clear photo of the issue. We will arrange a replacement or full refund at no additional cost to you.

To initiate a return, please email [email protected] with your order number and reason for return. We will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within [number] business days. Please note that your bank or card provider may take additional time to reflect the refund.

We do not currently offer direct exchanges. If you would like a different product, please return your original order (subject to eligibility) and place a new order.