Customer Information

Shipping & Delivery

We want your REMAVIA order to reach you quickly and safely. Please read the information below before placing your order.

Delivery areas

We currently ship within the United Arab Emirates. Delivery to other GCC countries and international destinations is coming soon. Enter your address at checkout to confirm availability.

Delivery times

Standard delivery within the UAE takes 3–5 business days from the date your order is dispatched. Orders placed before 12:00 PM GST on a business day are typically dispatched the same day. Orders placed after this time, or on weekends and public holidays, are dispatched the following business day.

Shipping costs

Standard shipping is free on all orders over AED [threshold]. A flat shipping fee of AED [fee] applies to orders below this amount. Any applicable shipping charges will be displayed clearly at checkout before payment.

Order tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to follow your delivery through our courier partner's website.

Missed deliveries

If you are not available at the time of delivery, our courier will leave a notification and attempt redelivery. After [number] failed attempts, your order may be returned to us. Please contact us at [email protected] if this happens and we will arrange reshipment.

For any shipping enquiries, please contact us at [email protected] or via WhatsApp at +971 50 000 0000.

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